VILNIUS, October 14, 2010 – Metasite developed and launched Direct Delivery solution for Bitė Lietuva and Bite Latvija. Direct Delivery system has fully automated sales process from sales offer generation to number portation from different mobile operator and customer activation.
Direct Delivery system has made sales process transparent and fully controllable, as all the sales process related data is gathered in one system and has single user interface. This was achieved by building SOA based integration solution that is interacting with over 10 internal systems with JBPM based workflow engine on top.
Some of the features of the Direct Delivery system:
The system helped Bitė Lietuva and Bite Latvija to radically cut sales process costs and service delivery time and to increase customer satisfaction at the same time, as number of human errors were practically eliminated from the process.
About Metasite Business Solutions:
Metasite Business Solutions is a management consulting, marketing communications and technology solutions firm, serving enterprise clients in the Baltics and other EU countries. Formed in 1998 as an integrated consulting house, Metasite maintains its primary focus on the financial services, telecommunications and energy sectors.
Metasite assists its clients in identifying key industry trends, mapping and optimizing customer touch points, integrating multiple customer service channels, integrating internal systems and automating business processes, engineering usable interfaces, developing structured customer-centric business processes for e-marketing, knowledge management and new product development.